MS-96 : TOTAL QUALITY MANAGEMENT |
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BLOCK |
UNIT NOs. |
UNIT TITLE |
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I |
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PHILOSOPHY AND BASIC CONCEPTS |
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1
2
3 |
Introduction: Basic Concepts and Approach
Quality Management: Leading thinkers
Building Blocks of TQM |
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II |
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STRATEGIC CONSIDERATIONS |
4
5
6 |
TQM and Business Strategy
Quality Centred Strategic Planning
Economics of Quality |
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III |
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TOOLS AND TECHNIQUES |
7
8
9 |
Statistical Quality Control
Other Concepts, Tools and Techniques - I
Other Concepts, Tools and Techniques - II |
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IV |
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ORGANISATION AND LEADERSHIP |
10
11
12 |
Organisation for Quality
Quality Culture and Leadership
Motivation and Commitment |
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V |
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MANAGEMENT SYSTEMS FOR TQM |
13
14
15 |
ISO 9000 Quality Management Systems
Environmental Management Systems (EMS)
Management Systems for Safety and Health |
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VI |
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QUALITY APPRAISAL AND AUDITING SYSTEMS |
16
17 |
Auditing and Certification
Awards and Certification |
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